Products related to Customer:
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Dynamics 365 Customer Service Enterprise (NCE)
Dynamics 365 Customer Service Enterprise (NCE): Optimize your customer service In today's business world, efficient and responsive customer service is critical to success. Dynamics 365 Customer Service Enterprise (NCE) provides companies with a powerful platform to take customer service to the next level. This comprehensive solution uses AI-powered tools and integrated features to transform your service processes, increase employee productivity and maximize customer satisfaction. Advantages of Dynamics 365 Customer Service Enterprise (NCE) Efficient problem resolution: Use Copilot in Dynamics 365 to quickly diagnose and resolve issues and create customized responses for your customers. Optimized agent support: Improve your agents' workflows with features such as viewpoint analysis, automatic translations and AI-powered knowledge articles. Increased first call resolution rate: Increase the number of successfully resolved queries on first contact with AI-based routing that routes queries to the most appropriate agent. Integration and collaboration: Connect experts who have solved similar cases and enable efficient collaboration via Microsoft Teams. Self-service options for your customers Real-time issue resolution: Deploy AI-driven, conversational bots to resolve customer issues in real time. Automated interactions: Accelerate problem resolution with human-like, generative AI-powered voice responses. Increased productivity: Automate routine tasks and complex transactions to reduce your agents' workload. Community portals: Promote knowledge sharing and collaboration through personalized portals for customers and employees. Optimization of service processes Omnichannel Insights: Access a centralized dashboard that brings together AI-driven analytics and KPIs for all channels. Trend and performance analysis: Recognize new trends and identify opportunities for improvement in support processes and interactions Automation of processes: Replace manual workflows with more than 1,000 pre-built flows and custom data connectors. Predictive planning: Use forecasting reports to plan staffing needs based on seasonality and call volumes. Cost efficiency: Reduce operating costs by leveraging existing features and integrating with other business applications. Reach customers via preferred channels Scalable phone systems: Quickly set up phone systems on a Microsoft-managed platform that enables reliable customer support. Multi-channel support: Provide fast service via email, SMS, social networks or virtual assistants - wherever your customers are. Real-time translation: Communicate effectively in your customers' language thanks to integrated real-time translations. Emotion recognition and routing: Route customer inquiries to the right agent based on their emotions and needs. Comparison table Features Dynamics 365 Customer Service Dynamics 365 Customer Service Enterprise Dynamics 365 Customer Service Premium Case management ✔️ ✔️ ✔️ Knowledge management (including knowledge creation) ✔️ ✔️ ✔️ Microsoft 365 interoperability ✔️ ✔️ ✔️ Unlimited number of named users ✔️ ✔️ ✔️ Leads (creation only) ✔️ ✔️ ✔️ Microsoft Power BI ✔️ ✔️ ✔️ Microsoft Teams integration ✔️ ✔️ Copilot in Dynamics 365 Customer Service ✔️ ✔️ Embedded intelligence ✔️ ✔️ Multi-session support ✔️ ✔️ Unified routing ✔️ ✔️ Analysis and KPI reports ✔️ ✔️ Forecasting and scheduling ✔️ ✔️ Portals ✔️ ✔️ Custom applications (Microsoft Power Apps) ✔️ ✔️ Workflow automation (Microsoft Power Automate) ✔️ ✔️ Dynamics 365 Contact Center ✔️ Self-service chatbots and IVR ✔️ Live and persistent chat via messaging and social channels ✔️ Voice channel with inbound routing, call summarization and outbound calls ✔️
Price: 771.07 £ | Shipping*: 0.00 £ -
Dynamics 365 Customer Service Professional (NCE)
Dynamics 365 Customer Service Professional (NCE) (CFQ7TTC0LFNK:0001)
Price: 409.01 £ | Shipping*: 0.00 £ -
Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (NCE)
Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (NCE) (CFQ7TTC0LFDZ:0003)
Price: 162.57 £ | Shipping*: 0.00 £ -
Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer (NCE)
Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer (NCE) (CFQ7TTC0LFNK:0003)
Price: 164.74 £ | Shipping*: 0.00 £ -
Azure Active Directory Premium P2 (NCE)
Azure Active Directory Premium P2 (NCE) (CFQ7TTC0LFK5:0001)
Price: 76.57 £ | Shipping*: 0.00 £ -
Azure Active Directory Premium P1 (NCE)
Azure Active Directory Premium P1 (NCE) (CFQ7TTC0LFLS:0002)
Price: 51.28 £ | Shipping*: 0.00 £ -
ESET Secure Authentication
Optimal protection of your data thanks to mobile-based multi-factor authentication What is multi-factor authentication? Multi-factor authentication (MFA), often referred to as two-factor authentication (2FA), is a strong authentication method that requires users to identify themselves with more than one element. By combining a static password with a dynamic second factor, the risk of data loss is greatly reduced. ESET Secure Authentication (ESA) provides a foundation for organizations to meet compliance requirements and proactively prevent data protection incidents. With ESA, organizations of any size can easily implement MFA for shared systems (Windows logins and servers, Microsoft cloud services such as Microsoft 365 or OWA, SAML, FIDO, ADFS 3.0, VPN and RADIUS-based services). The Solution: ESET Secure Authentication Powerful, easy-to-deploy multi-factor authentication for businesses of all sizes. Companies enjoy the following benefits: Prevention of data protection incidents. Fulfillment of compliance requirements Centralized control via browser Can be operated via cell phone or existing HW tokens Two-factor authentication made easy Authentication is simple: just confirm the code via your cell phone. Works on iOS and Android smartphones and for all platforms and services. Cloud support In addition to protecting local apps, ESET Secure Authentication can also be used to protect web and cloud services such as Microsoft Office 365, Google Apps, Dropbox and many others by integrating the ADFS 3.0 or SAML protocol. Various authentication methods ESET Secure Authentication supports push notifications, one-time password provisioning via the mobile client application, SMS or existing hardware tokens, as well as FIDO-based sticks and custom methods. Sample applications PROBLEM It is not uncommon for employees to use the same passwords for different applications and websites. A high security risk for organizations. SOLUTION Further secure access to corporate resources with two-factor authentication. By using multi-factor authentication, insecure or stolen passwords are no longer a problem. ESET Secure Authentication Feautures Remote Management ESET Secure Authentication uses a specially designed management console accessible through a web browser. You can choose to integrate with Active Directory, but you can also use the solution in environments without Active Directory. Once installed, no additional training or professional services are required to configure and deploy ESET Secure Authentication. Setup in just 10 minutes We designed the solution to be easy to install and deploy, even in small businesses without an internal IT department. Regardless of the size of your business, installing ESET Secure Authentication takes very little time thanks to the ability to configure multiple users at once. No additional hardware required ESET Secure Authentication does not require any additional hardware. Once the 10 MB application is installed on your server, you can start using it immediately. Compatibility with all major smartphones Your employees can continue to use the smartphones they already use. No additional hardware is required for ESET Secure Authentication. We also support hardware keys, but that's optional. Includes SDK and API We provide both an SDK and an API to customize the functionality. This allows organizations to extend ESET Secure Authentication to meet their needs and extend it to their own applications or web services. Push authentication Convenient authentication without entering a one-time password by confirming via push notification. Works on iOS and Android smartphones. With ESET Secure Authentication you protect: VPN access to your company Remote Desktop Protocol (RDP) Additional authentication for desktop logins (logging in to the operating system) Web/cloud services via Microsoft ADFS 3.0, e.g. Office 365 Online Web App (OWA) Microsoft Web Apps VMware Horizon View RADIUS-based services Exchange Control Panel & Exchange Administrator Center Supported VPNs Barracuda Cisco ASA Citrix Access Gateway Citrix NetScaler Check Point Software Cyberoam, F5 FirePass Fortinet FortiGate Juniper Palo Alto SonicWall System Requirements Server: 32-bit and 64-bit versions of Microsoft Windows Server 2003, 2003 R2, 2008, 2008 R2, 2012, 2012 R2, 2016. Client: iOS (iPhone), Android, Windows 10 Mobile. Token support: Although hardware tokens are not required, the solution supports all event-based, OATH-compliant HOTP tokens, as well as FIDO2 and FID...
Price: 28.87 £ | Shipping*: 0.00 £ -
Dynamics 365 Customer Service Enterprise (NCE)
Dynamics 365 Customer Service Enterprise (NCE): Optimize your customer service In today's business world, efficient and responsive customer service is critical to success. Dynamics 365 Customer Service Enterprise (NCE) provides companies with a powerful platform to take customer service to the next level. This comprehensive solution uses AI-powered tools and integrated features to transform your service processes, increase employee productivity and maximize customer satisfaction. Advantages of Dynamics 365 Customer Service Enterprise (NCE) Efficient problem resolution: Use Copilot in Dynamics 365 to quickly diagnose and resolve issues and create customized responses for your customers. Optimized agent support: Improve your agents' workflows with features such as viewpoint analysis, automatic translations and AI-powered knowledge articles. Increased first call resolution rate: Increase the number of successfully resolved queries on first contact with AI-based routing that routes queries to the most appropriate agent. Integration and collaboration: Connect experts who have solved similar cases and enable efficient collaboration via Microsoft Teams. Self-service options for your customers Real-time issue resolution: Deploy AI-driven, conversational bots to resolve customer issues in real time. Automated interactions: Accelerate problem resolution with human-like, generative AI-powered voice responses. Increased productivity: Automate routine tasks and complex transactions to reduce your agents' workload. Community portals: Promote knowledge sharing and collaboration through personalized portals for customers and employees. Optimization of service processes Omnichannel Insights: Access a centralized dashboard that brings together AI-driven analytics and KPIs for all channels. Trend and performance analysis: Recognize new trends and identify opportunities for improvement in support processes and interactions Automation of processes: Replace manual workflows with more than 1,000 pre-built flows and custom data connectors. Predictive planning: Use forecasting reports to plan staffing needs based on seasonality and call volumes. Cost efficiency: Reduce operating costs by leveraging existing features and integrating with other business applications. Reach customers via preferred channels Scalable phone systems: Quickly set up phone systems on a Microsoft-managed platform that enables reliable customer support. Multi-channel support: Provide fast service via email, SMS, social networks or virtual assistants - wherever your customers are. Real-time translation: Communicate effectively in your customers' language thanks to integrated real-time translations. Emotion recognition and routing: Route customer inquiries to the right agent based on their emotions and needs. Comparison table Features Dynamics 365 Customer Service Dynamics 365 Customer Service Enterprise Dynamics 365 Customer Service Premium Case management ✔️ ✔️ ✔️ Knowledge management (including knowledge creation) ✔️ ✔️ ✔️ Microsoft 365 interoperability ✔️ ✔️ ✔️ Unlimited number of named users ✔️ ✔️ ✔️ Leads (creation only) ✔️ ✔️ ✔️ Microsoft Power BI ✔️ ✔️ ✔️ Microsoft Teams integration ✔️ ✔️ Copilot in Dynamics 365 Customer Service ✔️ ✔️ Embedded intelligence ✔️ ✔️ Multi-session support ✔️ ✔️ Unified routing ✔️ ✔️ Analysis and KPI reports ✔️ ✔️ Forecasting and scheduling ✔️ ✔️ Portals ✔️ ✔️ Custom applications (Microsoft Power Apps) ✔️ ✔️ Workflow automation (Microsoft Power Automate) ✔️ ✔️ Dynamics 365 Contact Center ✔️ Self-service chatbots and IVR ✔️ Live and persistent chat via messaging and social channels ✔️ Voice channel with inbound routing, call summarization and outbound calls ✔️
Price: 771.07 £ | Shipping*: 0.00 £ -
Dynamics 365 Customer Service Professional (NCE)
Dynamics 365 Customer Service Professional (NCE) (CFQ7TTC0LFNK:0001)
Price: 409.01 £ | Shipping*: 0.00 £ -
Trend Micro Worry-Free Business Security Services
Block ransomware and targeted attacks with hosted endpoint security for all your devices Trend Micro Worry-Free Business Security Services provide enterprise-class protection for Windows, Mac, and Android devices through a secure, centralized, web-based management console. Even remote or branch office security can be managed over the web. Worry-Free Business Security Services protects against viruses, dangerous websites and other threats. As a cloud-based (hosted) service, it requires no server and no maintenance. It is easy to install and simple to manage. In the last two years, more small businesses worldwide have trusted Trend Micro for their content security than any other vendor. Protects against: Viruses Hackers Spyware Dangerous websites Phishing Data theft Advantages: No server and no maintenance required Easy to install and simple to use Monitors, updates and protects all your computers automatically Protects Windows, Mac and Android devices, whether in the office or on the road Stops threats before they reach your business Blocks employee access to unwanted websites Device control that prevents data loss and downloads from infected connected devices Each seat provides protection for two Android devices The broadest range of threat protection Simple Easy to install, easy to use and doesn't slow you down. Efficiently and easily defend against and remediate the most advanced threats with an intuitive, cloud-based console that gives you complete visibility and control across your entire organization. Completely You get detection, response, and investigation capabilities in a single agent. By eliminating multiple vendors, protecting your employees, computers, and mobile devices from cyber threats is easy and affordable. Reliable With our up-to-the-second threat intelligence network, we protect more than 250 million endpoints and defend against threats while you focus on your business. Advanced detection and response Add investigative EDR capabilities for better threat visibility. Our integrated endpoint sensor helps you detect and respond to threats before they compromise your sensitive data. Protect your sensitive data Our integrated DLP, encryption management and device control capabilities cover the broadest range of devices, applications and file types to ensure: Maximum visibility and control Ensure confidentiality and compliance with GDPR, HIPPA, and other rapidly evolving regulations Granular device control and data management policies Management and Visibility for Microsoft BitLocker Stop malicious software with application control Application monitoring, safelisting and lockdown prevent malware and infections from entering your organization by Blocking unauthorized or unknown applications from executing attacks, such as ransomware Enforcing easy-to-manage, simple rules Allowing you to run only applications that you have authorized System Requirements: Browsers Microsoft Internet Explorer 8.0, 9.0, 10.0, 11.0 (32- and 64-bit) Mozilla Firefox (ESR) 38, 39, 40 and 41 Google ChromeTM Microsoft Edge PDF Reader Adobe AcrobatTM Reader 6.0. Newer versions are recommended. Display High-color display with a resolution of 1024 x 768 pixels or higher
Price: 18.75 £ | Shipping*: 0.00 £ -
Microsoft SQL Server 2014 Standard
SQL Server 2014 StandardEdition provides a basic data management and business intelligence database on which departments and small businesses run their applications. It supports general development tools for local and cloud deployment and enables effective database management with minimal IT resources. SQL Server 2014 Server components SQL Server database module: SQL Server Database Module includes the Database Module, the basic service for storing, processing, and securing data, supports replication and full-text search, and provides tools for managing relational and XML data, and the Data Quality Services (DQS) Server. Analysis Services: Analysis Services includes tools for creating and managing online analytical processing (OLAP) and data mining applications. Reporting Services: Reporting Services includes server and client components to create, manage, and deliver reports in table, matrix, graphical, or free-form formats. Reporting Services is also an extensible platform that you can use to develop reporting applications. Integration Services: Integration Services provides a set of graphical tools and programmable objects for moving, copying, and transforming data. It also includes the Data Quality Services (DQS) component for Integration Services. Master Data Services: Master Data Services (MDS) is the SQL Server solution for master data management. MDS can be configured to manage any domain (products, customers, accounts) and includes hierarchies, granular security, transactions, data versioning and business rules, and an add-in for Excel that can be used to manage data. Scope of delivery: - Product key for the use of Microsoft SQL Server 2014 Standard.. - Verified Highspeed Downloadlink to get the software fast & secure. - Invoice in your name incl. VAT. - Instructions for easy installation. Note: This offer does not include a product key sticker (COA label) This offer is aimed at private individuals as well as companies, business customers, authorities, organisations, schools, communities and churches.
Price: 260.13 £ | Shipping*: 0.00 £ -
Microsoft Windows Server 2019 Standard (16 Core) Open License
Windows Server 2019 is the brand new, cloud-ready server operating system from Microsoft. The networking of PCs and the administration of such networks as well as the provision of data and web hosting are only a few tasks for which server systems in your company can be used. Windows Server 2019 comes with many new features and offers, among other things, a new licensing model, which is no longer measured on the processors but on the cores. Minimum license requirement: 8 core licenses per processor, 16 core licenses per server. For further details, please refer to the licensing data sheet . Article: Microsoft WindowsServer 2019 Standard16 Core License type: Microsoft license Open NL (No Level), volume license for companies Additional information: Terminal server (remote desktop server) suitable. Platform: Windows Language(s): Multilingual (German, English, French etc.) Shipping method: Download License type: Full version Advantages of Windows Server 2019: Manage DevOps-style servers with PowerShell and the desired status configuration. Redefine controls and access with Active Directory and Identity Management. Manage your servers easily from anywhere - with Server Management. Remote Desktop Services improves graphics, scaling and cloud integration. Experience a whole new kind of memory with the software-defined memory. Improve clustering and nested virtualization with software-defined compute. Get dynamic security and hybrid flexibility with software-defined networks. Add additional layers of security against emerging threats. Integrate container density into the Windows ecosystem. Reduce space and attack surface of your data center with Nano Server. New features in Windows Server 2019: Compared to the server solution from 2016Yearthe Windows Server 2019 Standardfeatures significantly better access to the Azure Cloud. Microsoft calls this adaptation a "hybrid cloud", which allows data from local servers to be managed within the cloud. This makes it much easier to create a full backup and optimize management by licensing the Windows Server. Additional layers of security - Improve the security of your server infrastructure and reduce risk with multiple layers of integrated protection New deployment options - Improve availability and reduce resource utilization with the slim Nano Server Integrated Containers - Windows Server and Hyper-V containers allow flexible development and management. Cost-effective storage - Create highly available and scalable software-defined storage to save costs. Innovative networks - Use software-defined networks for automation with cloud-like efficiency. Improve security, grow your data center, and accelerate innovation with Microsoft WindowsServer 2019, the cloud-ready operating system. Do you need more cores to be compliant? In this case we recommend the Windows Server 2019 StandardCore Add-on license . User CAL : A user CAL entitles a specific user to use any number of devices, such as a company PC, private PC, mobile phone, etc., from which he or she may access the server software. Device CAL : Device CALs are particularly suitable for companies where several employees work on one Device. With Windows Server 2019 Device CALs, you don't have to purchase per-employee access, just per Device. Whether this form of licensing is suitable for you depends on the structure of your company. By choosing the right CALs, you work cost-efficiently and save resources. Device CALs and User CALs can also be combined. Remote access to the server necessary? Remote Desktop Services 2019 1 User CAL : The RDS CALs are purchased in addition to the usual CALs to unlock a desktop and application platform. As a result, session virtualization and VDI (Virtual Desktop Infrastructure) are available to deploy and manage desktops. Convenient remote connectivity for RDS users means that desktops, programs and other Windows features can be used anytime, anywhere with Internet access. You want to use Office on the server? For Windows servers, we recommend the Office 2019ProfessionalPlus Open License or Office 2019StandardOpen License Suite. System requirements At least 2 CPUs At least 8 cores per CPU Scope of delivery: - Original product key for the online activation of Microsoft WindowsServer 2019 Standard(16 Core) German, Multilingual - Verified Highspeed Downloadlink to get the software fast & secure. - Invoice in your name incl. VAT. - Instructions for easy installation. Note: This offer does not include a product key sticker (COA label) This offer is aimed at private individuals as well as companies, business customers, authorities, organisations, schools, communities and churches.
Price: 354.08 £ | Shipping*: 0.00 £
Similar search terms for Customer:
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Is it a business customer or a private customer?
To determine if a customer is a business customer or a private customer, you can look at the type of products or services they are purchasing. Business customers typically buy in bulk or require specialized products for their operations, while private customers usually make smaller, individual purchases for personal use. Additionally, business customers may provide a company name or tax ID number when making a purchase, whereas private customers typically use their personal information.
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What is Apple's customer support, not the customer service?
Apple's customer support refers to the assistance and resources provided to customers after they have purchased a product, such as troubleshooting, technical support, and warranty services. This can include online support through the Apple website, phone support, and in-person support at Apple stores. Customer support is focused on helping customers resolve issues with their products and ensuring they have a positive experience with their Apple devices.
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Are there differences between customer service and factory customer service?
Yes, there are differences between customer service and factory customer service. Customer service typically refers to the support and assistance provided to customers before, during, and after a purchase, while factory customer service specifically focuses on addressing issues related to the manufacturing and production of products. Factory customer service may involve handling inquiries about product specifications, quality control, and production timelines, whereas general customer service may involve addressing a wider range of issues such as billing, returns, and general product information. Additionally, factory customer service may require specialized knowledge about the manufacturing process and technical aspects of the products being produced.
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Is customer service reliable?
Customer service reliability can vary depending on the company or organization. Some businesses prioritize excellent customer service and have reliable systems in place to address customer needs promptly and effectively. However, other companies may struggle with providing consistent and reliable customer service due to factors such as understaffing, lack of training, or inefficient processes. It is important for customers to research and read reviews to gauge the reliability of customer service before engaging with a company.
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Is HP customer-friendly?
HP is generally considered to be customer-friendly, as they offer a variety of support options including phone, email, and live chat support. They also have a comprehensive online support portal with troubleshooting guides and driver downloads. Additionally, HP has a customer satisfaction survey program to gather feedback and improve their customer service. Overall, HP strives to provide a positive customer experience through their support channels and resources.
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Is the customer dishonest?
I cannot determine if the customer is dishonest without more information or evidence. It is important to approach each situation with an open mind and gather all relevant facts before making a judgment. If there are concerns about the customer's honesty, it may be helpful to gather more information and communicate openly with the customer to address any issues.
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What is the purpose of customer questions and customer answers on Amazon?
The purpose of customer questions and customer answers on Amazon is to provide potential buyers with additional information about a product that may not be covered in the product description. Customers can ask specific questions about features, specifications, or any concerns they may have, and other customers who have purchased the product can provide answers based on their experience. This helps create a more informed shopping experience for customers and can help them make better purchasing decisions.
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What is the difference on Amazon between customer rating and customer review?
Customer rating on Amazon is a numerical score given by customers based on their overall satisfaction with the product, usually ranging from 1 to 5 stars. On the other hand, customer reviews are written comments or feedback provided by customers detailing their personal experiences with the product. While customer ratings provide a quick snapshot of customer satisfaction, customer reviews offer more detailed insights and explanations about the product's performance, quality, and features.
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What is the difference at Amazon between customer rating and customer review?
Customer rating at Amazon refers to the numerical score given by customers based on their overall satisfaction with a product, usually ranging from 1 to 5 stars. On the other hand, customer reviews are written comments or feedback provided by customers detailing their experiences with the product. While customer ratings provide a quick snapshot of customer satisfaction, customer reviews offer more detailed insights and explanations behind the rating, helping other shoppers make informed decisions.
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Why is the customer last name not suitable as a primary key for the attributes customer last name, customer first name, and customer ID number in the following example?
The customer last name is not suitable as a primary key for the attributes customer last name, customer first name, and customer ID number because it is not unique. There can be multiple customers with the same last name, and using it as a primary key could lead to data duplication and inconsistency. A primary key should be unique for each record in the table, and the customer last name does not fulfill this requirement. Instead, a unique identifier such as customer ID number should be used as the primary key to ensure data integrity and avoid duplication.
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How does the change of rate from existing customer to new customer occur?
The change of rate from existing customer to new customer can occur through a variety of methods. For example, a company may offer promotional rates or discounts to attract new customers, while existing customers may be subject to regular pricing. Additionally, existing customers may have the opportunity to negotiate a new rate or package with the company, especially if they are considering switching to a different provider. Ultimately, the change of rate from existing customer to new customer is often influenced by the company's marketing strategies, customer retention efforts, and individual negotiations.
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Why is the customer panicking because customer satisfaction is everything for the boss?
The customer is panicking because they know that customer satisfaction is the top priority for the boss. They understand that if they are not satisfied with the product or service, it could have serious consequences for the business. The customer knows that the boss values their feedback and opinion, and they are worried that their dissatisfaction could lead to negative repercussions for the company. Therefore, they are feeling the pressure to ensure that their concerns are addressed and resolved in order to maintain the boss's focus on customer satisfaction.
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